• Katie

£5000 fine for Waterlooville Landlords that don’t sign up to a redress scheme


It was announced on Thursday, a new Housing Complaints Resolution Service to be introduced for the entire residential property market will require all buy-to-let landlords to become a member of a redress scheme enabling tenants to take unresolved complaints to a single body.


Any Landlords who refuse, could face a £5000 fine.



Secretary James Brokenshire said: “Creating a housing market that works for everyone isn’t just about building homes – it’s about ensuring people can get the help they need when something goes wrong.


“But all too often the process can be confusing and overly bureaucratic, leaving many homeowners and tenants feeling like there is nowhere to go in the event of problems with their home.


“The proposals I have announced will help ensure all residents are able to access help when they need it, so disputes can be resolved faster, and people can get compensation where it’s owed.”


Tenants can take unresolved issues to the Housing Complaints Resolution Service such as a leaking tap to a boiler breakdown.


This proposal will benefit the thousands of tenants where their landlord hasn’t used a Letting Agent to fully manage the property and don’t have access to an independent dispute resolution scheme.


Currently those tenants would have to take the private landlord to court which most simply cannot afford.


A few positives to come from this are properties will be better looked after by landlords and not allowed to fall into disrepair. It will mean landlords will need to treat the rental of a property in a more business like fashion.


A Letting Agent is already required to be a member of a redress scheme, could this additional cost be paid for twice by the landlord? meaning these costs have to be passed on somehow! Further information on this will need to be provided.


We will need further clarification on how the Housing Complaints Resolution Service will work as well as how this will be policed and enforced.


A date for this new rule hasn’t been set, once we here more information on this we will let you know.

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